Privacy Policy

At Truck Repair Moorhead, we are dedicated to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy explains the types of information we collect, how we use it, and how we protect your privacy when you visit our website or use our services. By using our website and services, you agree to the terms outlined in this Privacy Policy.

Please take the time to read this document carefully.

1. Information We Collect

We collect both personal and non-personal information when you visit our website or use our services:

1.1 Personal Information

Personal information is any information that can identify you, such as:

Contact Information: Name, email address, phone number, and mailing address.
Payment Information: Credit card details, billing address, and payment history.
Service History: Information related to the services you have requested, such as truck repair records, maintenance schedules, and parts replacements.
Account Information: Information you provide when creating an account or subscribing to our newsletter, including username and password.

1.2 Non-Personal Information

Non-personal information refers to data that does not personally identify you. This includes:

Website Usage Data: IP address, browser type, pages visited, time spent on each page, and links clicked.
Device Information: Information about the device you use to access our website, such as the operating system, device type, and browser settings.
Cookies and Tracking Data: We use cookies, web beacons, and other tracking technologies to collect information about your activity on our website to enhance your user experience.

2. How We Use Your Information

We use your information for the following purposes:

2.1 Providing Services

To fulfill service requests such as truck repairs, diagnostics, maintenance, and parts replacements.
To schedule, confirm, and communicate about your appointments.
To process payments and issue invoices for the services rendered.

2.2 Customer Support

To respond to inquiries, provide customer service, and resolve issues related to our services or website.
To communicate with you about updates, repairs, maintenance tips, and promotions.

2.3 Marketing and Communication

To send marketing emails, promotions, and news about our services. You can opt-out at any time by clicking the unsubscribe link in emails or by contacting us directly.
To send personalized content based on your preferences, browsing behavior, and service history.

2.4 Website Improvement

To analyze usage data to improve the design, content, and functionality of our website.
To enhance customer experience by making navigation more efficient and content more relevant.

2.5 Legal Compliance

To comply with legal obligations and regulatory requirements, such as financial audits, tax reporting, or responding to legal requests.

3. How We Protect Your Information

Your privacy and security are of utmost importance to us. We use several measures to protect your personal information, including:

3.1 Data Security Measures

Encryption: We use Secure Socket Layer (SSL) technology to encrypt sensitive information, such as payment details, during transmission over the internet.
Secure Storage: We store your personal information on secure servers protected by firewalls and access controls.
Regular Audits: We conduct regular security audits to identify and address any potential vulnerabilities.

3.2 Restricted Access

Access Control: Only authorized employees or service providers have access to your personal information. We implement strict access controls to ensure that your data is not disclosed to unauthorized individuals.
Employee Training: Our employees are trained on the importance of data security and privacy and are required to follow our internal privacy policies.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted parties under the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who assist with:

Payment processing
Website hosting and maintenance
Customer service and support
Marketing services and promotions
Data analysis and analytics

These third-party providers are required to use your information solely to perform their services and must adhere to strict confidentiality agreements.

4.2 Legal Requirements

We may disclose your personal information if required to do so by law or in response to legal processes, such as:

A subpoena, court order, or other legal requests
To protect our rights, property, or safety, and that of our users or the public

4.3 Business Transfers

In the event of a business transaction, such as a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you if your information is transferred to a new entity.

5. Your Rights and Choices

As a user of our website, you have certain rights regarding your personal information:

5.1 Access and Correction

You have the right to:

Request access to the personal information we hold about you.
Request that we correct or update inaccurate or incomplete information.

5.2 Deletion of Information

You can request the deletion of your personal information, subject to legal requirements, such as retaining information for tax or audit purposes.

5.3 Opt-Out of Marketing Communications

You can opt-out of receiving marketing emails or newsletters at any time by:

Clicking the unsubscribe link at the bottom of any email.
Contacting us directly at [email protected].

5.4 Cookie Preferences

You can manage cookies through your browser settings. Most browsers allow you to control cookies, block them, or delete them. However, disabling cookies may affect your user experience on our website.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us:

Remember your preferences and settings.
Analyze website traffic and usage patterns.
Personalize your experience and improve our content and services.

You can manage cookies through your browser settings. By using our website, you consent to our use of cookies as described in this policy.

7. Third-Party Links

Our website may contain links to third-party websites that are not under our control. These external sites have their own privacy policies, and we are not responsible for their practices. We encourage you to read the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Revised” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.